Refund policy
RETURN & REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at lindseyshopi@outlook.com.
If your return is accepted, we will provide you with instructions on how and where to send your package. Please do not send items back without first requesting and receiving return authorization.
For returns due to a change of mind, incorrect size selection, or other reasons not caused by an error on our part, the customer is responsible for return shipping costs.
DAMAGES, DEFECTS & INCORRECT ITEMS
Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.
If the return is required because the item arrived damaged or defective, or because we sent an incorrect item, ORELVIQ will cover the applicable return shipping costs.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items cannot be returned, including custom or personalized products, gift cards, and items that have been worn, used, altered, washed, damaged after delivery, or returned without their original tags where applicable.
For hygiene reasons, certain personal-use items may not be eligible for return once opened or used.
Please contact us at lindseyshopi@outlook.com if you have questions about whether a specific item is eligible for return.
Sale items marked as final sale are not eligible for return.
EXCHANGES
The fastest way to receive a different item or size is to return the item you have in accordance with this policy and, once the return is accepted, place a separate order for the new item.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer protection laws.
The item must be returned in the same condition in which it was received, unworn or unused, with tags, and in its original packaging, where applicable. Proof of purchase may also be required.
REFUNDS
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
Original shipping charges are not refundable unless the return is due to a damaged, defective, or incorrect item, or where otherwise required by applicable law.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at lindseyshopi@outlook.com.
CONTACT
For any questions regarding returns or refunds, contact us at:
lindseyshopi@outlook.com