FAQ

Frequently Asked Questions

Where do you ship?

We currently ship within the United States.

How long does delivery take?

Orders are typically delivered within up to 7 days. Delivery times may vary depending on destination and carrier conditions.

How much is shipping?

Standard shipping is $5.99 for orders under $75. Orders of $75 or more qualify for free standard shipping.

Can I return an item?

Yes. Eligible items may be returned within 30 days of delivery. Items must be unworn, unused, with tags, and in their original packaging.

Who pays for return shipping?

For change-of-mind returns or incorrect size selection, return shipping is paid by the customer. If an item arrives damaged, defective, or incorrect, ORELVIQ covers the return shipping cost.

How long do refunds take?

Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.